Our Return & Refund Policy

MODESTLY ("we" and "us") is the operator of (https://www.shopmodestly.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Unsatisfied with your purchase? MODESTLY is here to offer assistance! We understand that on occasion, purchases may not meet expectations, which is why we have developed a seamless and transparent return policy for your convenience.

We value your satisfaction and aim to make our return process as straightforward as possible. We happily accept returns for full-priced items, provided they meet the conditions outlined below.

To start the return process, please fill out our Return Form below within 2 days of receiving your item(s). This helps us efficiently process your return and ensures a smooth experience for you.

Our 2-day return window is in place to prevent fraud and abuse of our return policy, ensuring fairness for all customers. It's important to submit your return form within the specified timeframe. Failure to do so may result in a deduction of a 10% fee from the refund amount.

To ensure the smooth processing of your return request, please take note of the following guidelines:

• Submission Method: We exclusively accept return requests submitted through our designated Return Form below. This ensures a streamlined process and accurate record-keeping. Please do not contact us on our social media platforms regarding returns.

• Return Timeline: Returns must be sent back within 7 days of receiving approval to prevent potential misuse of our returns policy.

• Condition of Items: Items must be unused, in resalable condition, and with their original packaging intact. Please handle garments with care and keep all labels attached; removing or evidence of tampering the labels voids eligibility for return.

• Exclusions: Returns are not accepted for items damaged accidentally, through wear and tear, or if they exhibit visible signs of makeup, markings, stains, or odors. We reserve the right to refuse returns with visible signs of wear or deliberate damage.

• Sale Items: Discounted sale items are considered final sale and are non-returnable.

• Gift Set Items: Returns are not accepted for any gift set items, including our LUX BOX, DUO BOX, or Gift Boxes.

Return Shipping:

Please note that MODESTLY does not provide return shipping labels unless the item is defective. Customers are responsible for arranging and paying for return shipping. We recommend using a tracked or recorded shipping service with relevant insurance against damage or loss.

Refunds:

Upon receiving and processing your return, we will issue a refund for the value of the returned item(s). Please note that shipping fees are non-refundable.

Defective or Damaged Goods:

While we thoroughly quality-check our products before dispatch, if you receive a defective or damaged item, please contact us within 2 days of receipt. We will promptly address the issue and, if necessary, arrange for a replacement (subject to inspection proving the item is genuinely faulty).

Thank you for choosing MODESTLY! We appreciate your business and are committed to providing the best possible customer experience. We appreciate your cooperation and understanding. If you have any questions or need assistance with your return, our customer service team is here to help. Your satisfaction is our priority.

Return FAQs

How do I initiate a return?

To initiate a return, please fill out the return request form on our website below.. Before submitting your request, please make sure you have thoroughly reviewed our Return & Refund Policy. Incomplete information on the form may delay the processing of your return.

How will I receive my refund?

Your refund will be credited to the original payment method used for the purchase.

When can I expect my refund?

Once we receive and inspect the returned item(s), we will process the refund to the original payment method. This process may take up to 14 working days, and we will notify you via email once the refund has been completed. Please allow an additional 7-21 working days for the refund to show up on your credit card or bank statement, as processing times may vary by financial institution.

Will I be refunded for shipping charges incurred during the return process?

While we strive to provide excellent service, we are unable to refund shipping charges for returns unless an error was made on our part.

When will I receive my replacement product?

We will ship your replacement product as soon as possible, typically within 3-5 working days, excluding weekends. Our shipping and delivery policy provides additional information on estimated delivery times. Please note that during peak periods, there may be some delay in shipping your replacement product.

What if I accidentally damaged the item while trying it on?

Accidental damage while trying on the item may affect its eligibility for return. Please contact our customer service team with details of the damage, and we will assess the situation on a case-by-case basis.

What if I accidentally ordered the wrong item?

If you accidentally ordered the wrong item, please contact our customer service team as soon as possible.

Can I cancel my order?

We can accept cancellations for orders that have not yet been dispatched. To cancel your order, please send an email to shopxmodestly@gmail.com as soon as possible, including your order number. If your order has already been dispatched, you will need to return it in accordance with our Return & Refund Policy.

Note: We do not allow modifications to orders, such as adding or removing items. To make changes to your order, please cancel your existing order and place a new one. We apologise for any inconvenience this may cause.

Last Updated: 10.06.2024