Return & Refund Policy

At MODESTLY, we strive to ensure that your shopping experience is smooth and stress-free. If you need to return an item, please review our return and refund policy below.

MODESTLY ("we" and "us") is the operator of (https://www.shopmodestly.co.uk) ("Website"). By placing an order through this website, you agree to the terms and conditions outlined in our return and refund policy.

General Information

Return Eligibility

  • Returns request must be requested within 5 days of receiving your order.

  • Items must be unused, in resalable condition, and in their original packaging.

  • Tags and labels must be intact and untampered—removing them will void return eligibility.

  • The following items are non-returnable: hijabs, undercaps, sale items, and gift sets (LUX BOX, DUO BOX, and Gift Boxes).

  • Items that show signs of wear, stains, makeup, odors, or damage will not be accepted.

How to Start a Return

  • Submit a return request through our Return Form within 5 days of receiving your item.

  • Once your request is reviewed, we will email you to confirm whether your return request has been approved or declined.

  • Approved returns must be shipped back within 14 calendar days.

  • Customers are responsible for return shipping costs unless the item is defective.

Refunds

  • Refunds are issued once the returned item is received and inspected.

  • Shipping fees are non-refundable.

  • Refunds will be processed to the original payment method within 5-7 business days.

Order Cancellations

  • Orders can be cancelled before they are dispatched.

Defective or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, contact us within 2 days of delivery.

  • We will assess the issue and arrange a replacement if necessary.

Returns for International Orders

  • Customers returning international orders are responsible for any customs fees incurred by MODESTLY.

  • Any customs fees deducted from the refund will be communicated to the customer.

Contact Us

For any return-related queries, please reach out to us at shopxmodestly@gmail.com or via our Contact Us form on the website.